These Terms of Service (“Terms”) govern the use of marine activities, cruises, boat charters, and related services (“Services”) provided by Ishigaki Island S・K・H Marine (“Company”). By using our Services, you agree to these Terms.
Article 1. Scope
These Terms apply to all customers using our Services.
Article 2. Reservations
Reservations must be made through the methods specified by the Company.
A reservation is deemed confirmed once it has been accepted by the Company.
Article 3. Fees and Payment
Service fees are displayed on the relevant service pages.
Customers must pay using the payment methods designated by the Company.
Article 4. Cancellation and Refunds
Customer cancellations are subject to the cancellation policy specified by the Company.
Any applicable refunds will be processed using a method determined by the Company.
Article 5. Service Cancellation or Modification
The Company may cancel or modify Services under the following circumstances:
- Adverse weather conditions
- Unsafe sea conditions
- Equipment malfunction
- Government regulations or administrative instructions
- Natural disasters or force majeure events
- Any situation where safe operation is deemed impossible
If the Company cancels a Service, the customer will receive a refund of the applicable service fee.
Article 6. Customer Responsibilities
Customers must follow all instructions provided by staff and comply with safety guidelines.
Dangerous behavior, excessive intoxication, harassment, or actions that interfere with operations are prohibited.
Article 7. Refusal of Service
The Company reserves the right to refuse service to customers who:
- Are in poor physical condition
- Are under the influence of alcohol or drugs
- Engage in violent or disruptive behavior
- Are affiliated with organized crime or antisocial groups
- Present safety or operational concerns
In such cases, refunds may not be provided.
Article 8. Limitation of Liability
The Company shall not be liable for any loss or damage arising from weather conditions, sea conditions, transportation delays, natural disasters, or any other circumstances beyond the Company’s reasonable control.
This limitation shall not apply in cases of willful misconduct or gross negligence by the Company.
Article 9. Privacy
Personal information will be handled in accordance with our Privacy Policy and applicable laws.
Article 10. Changes to These Terms
The Company reserves the right to modify these Terms at any time.
Revised Terms become effective upon publication on the Company’s website.
Article 11. Governing Law and Jurisdiction
These Terms shall be governed by the laws of Japan.
Any disputes arising from these Terms or the Services shall be subject to the exclusive jurisdiction of the court having jurisdiction over the Company’s principal place of business.
Article 12. Contact Information
Ishigaki Island S・K・H Marine
Email: seawalkerisg@gmail.com
Phone: +81-70-9053-0575